FAQ
Frequently Asked Questions
What payment options are available?
All payments are processed through Payfast which include Card (Mastercard & Visa), Instant EFT, Mobicred and Zapper options.
Are we shipping internationally?
By request. If you are an international customer please contact us through our 'Contact' tab or send us an email: oakhirstminerals.contact@gmail.com and we will get back to you to discuss arrangements.
What courier options are available for local (South African) orders?
PostNet to PostNet. Once your order is confirmed, we will email you to choose the PostNet branch where you’d like us to deliver your parcel.
What is the local (South African) courier price?
Flat rate R110.00. One simple price for all PostNet to PostNet deliveries which will be charged during checkout. Should your order exceed 5kg then you will be contacted for further arrangements.
How long will it take before my order is shipped?
Dispatch days: Fridays/Saturdays. Orders received during the week are prepared and sent out on our regular shipping days. If your order is shipped on another day we will let you know. All orders that are ready for shipment will receive an email notification.
How long will it take to receive my order?
Typical delivery as per PostNet's website is 3-4 business days. Transit times will vary by location; allow a little extra time for remote areas or busy periods.
How can I track my order?
You'll get a tracking email. Once your parcel has been shipped we'll send a tracking link by email which should direct you to the shipment details on PostNet's website. Alternatively, you can copy and paste the link into PostNet's tracking page: PostNet Tracking
When do new specimens get listed?
Whenever new stock is available it is uploaded onto the site so upload times will vary. We will endeavor to send newsletters when new arrivals are listed so be sure to join our email list!
Couldn't find your answer?
If you couldn't find the information you were looking for, please reach out to us via email (oakhirstminerals.contact@gmail.com) or through our contact page.