No returns: We do not accept returns; all sales are final.
Change of Mind Before Dispatch
Cancellation window: If you change your mind before the item has been shipped, request cancellation by replying to your order confirmation email with your order number.
Refunds: We will issue a full refund to the original payment method once we confirm the item has not been dispatched.
Damaged in Transit
Packing standard: Specimens are packaged carefully to minimise risk during transit.
Responsibility: We cannot accept responsibility for damage caused by courier providers. Inspect your parcel at the PostNet branch before collection.
Immediate steps: If visible damage is found, refuse collection or accept the parcel and keep all packaging and contents intact, then notify us immediately.
How to Report Damage or Missing Items
Reply to your shipping confirmation email with your order number, tracking number, and clear photos of the damage and packaging.
Report within 48 hours of collection for the fastest response.
We will assist with the courier claim but cannot guarantee the claim outcome.
Refunds after Courier Claim
Claim outcome dependent: If a courier claim is successful and the item is confirmed lost or irreparably damaged, we will work out a claim resolution.
Refund method and timing: Refunds are issued to the original payment method and may take up to 14 business days to appear, depending on the payment provider.
Contact for Claims and Cancellations
For cancellations, damage reports, or collection issues, reply to your order confirmation email and include your order number and tracking number for fastest service.
